Regardless of the testing environment, it is important to quickly put the participant at ease, help them suspend their disbelief when working with a prototype, and eliciting realistic and targeted feedback on critical design issues.  These subjective skills of moderators are equally important as mastery of the remote testing technology.




"Deal with the world the way it is, not the way you wish it was." John Chambers
"We need some ability which allows us to envision the objective from afar, and this ability is intuition." Henri Poincare
"In order to have judgment, you have to have knowledge and experience." - Nancy Pelosi (D, California)
"If you're building a product or delivering a service that solves a real problem, you can do well and grow fast." Marina Hatsopoulos
"You already know the answers. You just don't want to hear them from yourself." - Sunny Vanderbeck
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