Risk Lighthouse is a highly rated actuarial firm servicing the largest insurance and financial companies. They found themselves burdened with an outdated website design using an outdated tool. It was difficult, if not impossible for them to make changes to their own website.
Fairfield Pros was selected to improve the user experience of this powerful tool that predicts the survival of mothers and children in developing countries. With usability design techniques we provided short-term and long-term improvement recommendations for the user interface of the Lives Saved Tool (LiST). A key input screen for epidemiologiests was redesigned for easier use.
The engagement included a carefully designed test protocol for face-to-face testing of novice users with remote viewing technology for the John’s Hopkins team to observe. Expert users were also interviewed and observed to determine typical tasks and problems of these more experienced users.