Iowa’s Department of Natural Resources called upon Fairfield Professionals along with prime contractor Infinite Computing Systems to redesign its public website. The site had a vast amount of information, but users struggled to find useful content e.g. a local campground that offered fishing. We started with interviews and observations to determine the best information architecture for the complex site.
A common user interface we’ve seen over the years is simple and familiar, but completely unusable for many situations. It is the blank screen with menus at the top – File, Edit, View, etc.
Health care costs represent a significant percentage of a country's GDP. Implementing electronic medical records (EMR) systems are a popular solution to reducing costs, with the side benefit of providing better care. Unfortunately, 30% of EMR system implementations fail, often because physicians cannot use the EMRs efficiently. User experience problems, based on our experience at several clinics, are wide-spread among EMRs. These include loss of productivity and steep learning curves.
Every physician has seen the headlines: $44,000 for using an Electronic Medical Records (EMR) system. Who could resist? Plus, better information should lead to better patient care, and EMRs promise better information. If Medicare and Medicaid will pay a physician $44,000 to use an EMR, then the business decision is easy.
There are three more aspects to this decision:
- The $44,000 payment is spread over 5 years
- It comes only from increased Medicare and Medicaid payments
- It requires "meaningful use" of an EMR system.