The Problem: Overworked staff face steep learning curve
Everyone sees the benefits of digitizing our medical records:
- Patients - my records are available anywhere, even if I'm in Timbuktu and have an accident
- Hospitals and clinics - reducing costs and avoiding errors
- Insurance companies - increasing efficiency
But how about the physicians?
In general, physicians believe that, in theory, they can provide better care with better information. However, they don't have the time to learn these complex systems; it can take 6 to 9 months to become proficient, and they are already overworked. Plus, once they learn the system, they are often less productive. Ouch!
The Appoach: Usability design for EMRs
Physicians are the ones who need to use these systems. It only makes sense to appreciate the challenges they face in adopting EMRs and work to make them easier to learn and a good match with the physician's work flow.
We have done this for the Government provider of medical care to Native Americans, and for a large and world-renowned clinic in Rochester, MN.