Insight

The Problem: Overworked staff face steep learning curve

Everyone sees the benefits of digitizing our medical records:

  • Patients - my records are available anywhere, even if I'm in Timbuktu and have an accident
  • Hospitals and clinics - reducing costs and avoiding errors
  • Insurance companies - increasing efficiency

But how about the physicians?

In general, physicians believe that, in theory, they can provide better care with better information. However, they don't have the time to learn these complex systems; it can take 6 to 9 months to become proficient, and they are already overworked. Plus, once they learn the system, they are often less productive. Ouch!

The Appoach: Usability design for EMRs

Physicians are the ones who need to use these systems. It only makes sense to appreciate the challenges they face in adopting EMRs and work to make them easier to learn and a good match with the physician's work flow.

We have done this for the Government provider of medical care to Native Americans, and for a large and world-renowned clinic in Rochester, MN.

Fairfield Professionals is a boutique consulting firm specializing in the food safety, consumer products and healthcare industries. Fairfield's services include business intelligence, user experience research and design, product management, project management, process improvement and software selection and implementation.

Business Intelligence

Business data organized, analyzed, and presented strategically helping managers to make intelligent decisions faster.

User Experience Design

Making computer interfaces easy-to-use and fast to learn.  Reducing costs, speeding adoption and increasing conversion rates.

Product Management

Building and marketing technology products that people love supported by market and data driven organization and processes.

Project Management

Initiate, plan, execute, control, and close the work of a team to achieve specific goals within given constraints.

Process Improvement

Reducing costs and preparing for growth by identifying and implementing blue collar and white collar improvements.

Selection & Implementation

Needs analysis through roll-out. ERP, warehouse, order processing, order entry, fulfillment, retail, merchandising.

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